The lunch gap
Your team takes a well-earned lunch, and the phones roll to voicemail. A new patient deciding between you and the practice down the street doesn’t wait; they book with whoever picks up.
Done-for-you AI front desk · Healthcare practices
Every call answered. Every appointment booked. No missed patients.
Because It’s AI sets up and runs an AI front desk for small healthcare practices like dental offices, med spas, mental health practices, and specialty clinics. It answers the phone, books the appointment, and handles the follow-up. Admin work only. Never clinical. You don’t buy software or learn a tool. It’s built, configured, and managed for you.
Nashville, TN · Working with practices locally and remotely
A day at your front deskANSWERING
12:04 PMLunchNew patient calls during lunchAnswered on the first ring, no voicemailAnswered
12:05 PMBookingAppointment bookedPlaced directly on your calendar, in your booking rulesBooked
3:30 PMReminderReminders go outTomorrow’s patients confirmed before they no-showSent
7:42 PMAfter hrsEvening caller needs to rescheduleHandled and rebooked. Your team sees it in the morningRebooked
Built forDental•Med spas•Mental health•Specialty clinics•Free pilot before any retainer
The problem
Patients don’t leave messages. They call the next practice.
Your front desk is good. It’s just not always available. The calls that slip through aren’t random; they land in the same gaps, every single day.
The after-hours gap
People think about their teeth, their skin, and their health in the evening, exactly when your office is closed. Those calls become voicemails, and voicemails become lost patients.
The busy-desk gap
When your front desk is checking someone in, verifying insurance, or already on a call, the next caller gets a busy signal or a hold queue. One person can only answer one phone at a time.
Every one of those missed calls is a patient who already chose you, and then couldn’t reach you. The fix isn’t another hire. It’s a front desk that never closes.
What you get
Your front desk, covered around the clock.
One done-for-you service, set up around your hours, your services, and your booking rules, then monitored and tuned so it keeps working.
Every call answered
Calls are picked up during lunch, after hours, and whenever your desk is busy, so patients trying to reach you never hit a voicemail dead end.
Appointments booked on your calendar
Booked directly onto your real calendar, following your hours, services, and booking rules. It’s not a message your team has to chase later.
Reminders sent
Appointment reminders and confirmations go out automatically, so fewer patients forget, drift, or no-show.
Intake handled
New-patient intake information is collected and organized before the visit, so your team isn’t starting from zero at check-in.
Waitlist backfill
When a slot opens up, waitlisted patients get offered it, turning cancellations into filled chairs instead of empty ones.
How it works
Proof first. Payment after.
No pitch decks and no long contracts up front. You see your own numbers, before and after, before a retainer is ever on the table.
Free workflow diagnostic
Free · 30 minutesWe look at where your calls get missed, how booking works today, and what no-shows are costing you. No pitch, just your numbers, in plain language.
Free pilot
Free · 2 to 3 weeksYour AI front desk is set up with your practice’s hours, services, and booking rules, and it runs live, answering real calls and booking real appointments.
Measured, before and after
Your numbers decideWe compare missed calls recovered, booking rate, and no-show rate against where you started. If the numbers don’t show it, you don’t pay for a retainer.
Paid retainer
$1,500 / monthOnce the pilot proves out, the retainer covers ongoing monitoring and tuning, plus one new workflow added each quarter as your practice grows into it.
Guardrails
Clear lines, stated plainly.
An AI front desk touches patient information, so the boundaries aren’t fine print. They’re the foundation of the service.
Never clinical. Ever.
The AI front desk handles scheduling, reminders, intake logistics, and front-desk administration. It never gives clinical advice and never makes clinical decisions. Anything clinical goes straight to your team.
No BAA, no tool.
Only tools that sign a BAA, the HIPAA business associate agreement, are used with your practice. If a tool won’t sign one, it’s out, no matter how good it looks.
Pricing
One service. Straightforward pricing.
The diagnostic and the pilot are free. Setup is charged when the pilot converts, and only if your before and after numbers say it should.
AI Front Desk: Implementation and Retainer
One-time setup$2,500
Retainer$1,500 /month
Covers the full build, with your hours, services, and booking rules configured and tested, plus ongoing monitoring, tuning, and one new workflow each quarter. Charged when your free pilot converts.
Start with the free diagnosticFounding Client Offer
One-time setup$1,500
Retainer$1,000 /month
For the first two practices only, in exchange for a testimonial and permission to share your before and after numbers. Same build, same monitoring, same guardrails, at founding pricing while the spots last.
Ask about a founding spotYou pay the tool vendor directly, typically $149 to $399 a month depending on the tool. Because It’s AI does not resell software, so there’s no markup on the tool itself. You pay for the implementation and the ongoing management; the software subscription stays in your name, at the vendor’s price.
Who it’s for
Built for practices that miss calls.
If patients are slipping to voicemail at lunch or after hours, this was built for you. If you need something else, it’s better to know now.
✓A fit if you’re
- A dental office, med spa, mental health practice, or specialty clinic losing patients to voicemail
- Missing calls at lunch or after hours, and you want those patients booked, not lost
- Not ready to hire another front-desk person to cover the gaps
- Willing to have someone own the follow-through on your side during setup and the pilot
×Not a fit if you need
- Clinical work of any kind: advice, triage, or clinical decisions
- An enterprise custom software build
- A tool with no BAA. If it won’t sign one, it won’t be used
- A setup with no one to own follow-through at your practice
FAQ
Questions practices ask first.
Straight answers on missed calls, HIPAA, the pilot, and exactly what you pay.
Today, they go to voicemail. Most callers never leave a message or call back. They book with the next practice that answers. With an AI front desk, those calls are answered instead: at lunch, after hours, and when your desk is busy. The caller gets their appointment booked on your calendar right then, and anything that needs a human is handed to your team.
Only tools that sign a BAA, the HIPAA business associate agreement, are used with your practice. If a tool won’t sign one, it’s out. And the front desk is admin only: scheduling, reminders, and intake logistics. It never gives clinical advice or makes clinical decisions.
The free 2 to 3 week pilot runs live with your hours, services, and booking rules, and it’s measured against your starting point: missed calls recovered, booking rate, and no-show rate. You see the before and after numbers before any retainer is discussed. If the numbers don’t show it, you don’t pay for one.
Two things, both transparent. A one-time setup fee ($2,500 standard; $1,500 for founding clients), charged when the pilot converts. And the tool subscription itself, typically $149 to $399 a month, which you pay directly to the vendor. Because It’s AI doesn’t resell software, so there’s no markup on the tool.
It’s not for clinical work of any kind, enterprise custom software builds, or practices with no one available to own follow-through during setup. It’s built for small healthcare practices, like dental, med spa, mental health, and specialty clinics, that miss calls at lunch or after hours and want those patients booked instead of lost.
Find out what missed calls are costing you.
Start with the free 30-minute diagnostic. No pitch, just where your calls get missed, how booking works today, and what no-shows cost. The pilot and the numbers come before any payment.
Book the free diagnostic
[email protected]
Nashville, TN